Effective date: May 29, 2026
These terms govern your use of this website, operated by Opulence Media Agency LLC ("Opulence", "we", "us"). By using the site you agree to them. If you do not agree, please do not use the site.
1. What this site is
This website describes our services and lets you contact us. Nothing on it is an offer that can be accepted to form a contract. Any work we do for you is governed by a separate written proposal or agreement, which takes priority over these terms if the two conflict.
2. Enquiries and proposals
When you send a project enquiry, we will reply with a plan and a price in writing. Prices, timelines and scope are confirmed only in that written proposal. Sending an enquiry does not commit you to anything.
3. Payment
- Deposit. We ask for a deposit of 40% of the project price before work begins. Your project is scheduled once the deposit is received.
- Milestones. The remaining 60% is divided across the project milestones set out in your proposal. Each milestone payment is due when that stage is delivered, and work on the next stage starts once it is paid.
- Invoices. Invoices are due within 7 days unless your proposal says otherwise.
- Third party costs. Costs such as domains, hosting, premium apps, stock media, software licences and advertising spend are not included unless your proposal lists them. They are paid by you directly or billed at cost.
- Ongoing services. Monthly services such as outreach, social media and marketing are billed in advance for each period.
- Ownership. Final files and full rights to the finished work pass to you once the project is paid in full.
4. Cancellations and refunds
- The deposit. The deposit reserves time in our schedule and covers planning and early work, so it is not refundable once work has started. If you cancel before any work has started, we will refund it in full.
- Completed stages. Payments for milestones we have delivered are not refundable.
- If you cancel part way. You pay for the stages completed up to the date you cancel, and we hand over the work covered by those payments. Nothing further is owed.
- If we cannot deliver. If we are unable to complete a stage you have paid for, we will refund the payment for that stage.
- Ongoing services. You can cancel a monthly service with written notice before the next billing date. Periods already paid for are not refunded.
- Third party costs. Money already paid to third parties on your behalf cannot be refunded by us.
- Not happy with something? Tell us in writing. We will fix anything that does not match the agreed scope before we talk about anything else.
Your written proposal may set different terms for a specific project. Where it does, the proposal applies.
5. Results and case studies
Case studies and figures on this site describe real past work for specific clients. They are examples, not promises. Results depend on many things outside our control, and we do not guarantee that you will achieve the same outcomes.
6. Our content
The Opulence name, logo, text, designs and other content on this site belong to Opulence Media Agency LLC or are used with permission. You may view and share pages for your own business purposes. You may not copy, sell or reuse our content or branding without written permission.
7. Client and third party work
Client names, logos and work shown on this site belong to those clients and appear with their permission. Some designs are labelled as concepts and were created to show our approach. Third party trademarks belong to their owners.
8. Acceptable use
- Do not use the site in any way that breaks the law.
- Do not try to gain unauthorised access to the site or interfere with how it works.
- Do not submit false information or use the forms to send spam.
9. Links
The site links to other websites for your convenience. We do not control them and are not responsible for their content.
10. No warranties
The site and its content are provided as is, for general information. We try to keep it accurate and available but make no warranties about its completeness, accuracy or availability. Articles in the Journal are general guidance, not professional advice for your specific situation.
11. Limitation of liability
To the fullest extent the law allows, Opulence is not liable for any indirect, incidental or consequential loss arising from your use of this website. Nothing in these terms limits liability that cannot be limited by law.
12. Privacy
Our Privacy Policy explains how we handle personal information collected through this site.
13. Governing law
These terms are governed by the laws of the State of Colorado, United States, without regard to its conflict of law rules. Any dispute will be handled in the state or federal courts located in Colorado.
14. Changes
We may update these terms from time to time. The effective date at the top shows when they were last changed. Continued use of the site means you accept the updated terms.
15. Contact
Questions about these terms: david@opulencemediaagency.com.